Sales

Front Desk Assistant/Receptionist

Job Summary

The Front Desk Assistant/Receptionist is responsible for the following tasks:

Providing timely coverage of the telephone system, screening and forwarding calls, providing information and taking messages in a cordial and professional manner.

Greeting visitors entering establishment, determining nature and purpose of visit, and directing them to specific destination. Also logs and provides a Visitors Pass to all who apply.

Quotes products via e-mail and fax, also files and distributes copies of quotes to appropriate Sales Representatives by end of business day.

Distributes quote by end of business day to appropriate Sales Representatives.

Keep a current record of staff members’ whereabouts and availability.

Providing information about establishment, such as location of departments or offices, employees within the organization, or services provided.

Deal with queries from walk-in customers and prospective applicants.

Responsible for company correspondence (mailing and distribution).

As part of the job, this position requires the ability to react to changes productively and to handle other tasks as assigned.

Qualifications

High School Diploma, some college preferred

1-3 years experience in a front desk setting with high volume calls

The Front Desk Assistant/Receptionist position requires basic general office experience (filing, calculator, telephone, data entry) good mathematical skills and proficient in computers (word, excel and outlook); fully bilingual excellent verbal and written communications skills in both English and Spanish; high standards of honesty and confidentiality; excellent customer service skills and able to work with little or no supervision.

Physical Requirements & Work Conditions

This position requires, sitting talking, and using his/her hands, eyes, and/or ears (90%), walking (10%).

Customer Service Representative

Job Summary

The Customer Service Representative (CSR) carries out all customer service activities such as responding to inquiries, processing orders, handling complaints, in a prompt, courteous and effective manner.

Responsibilities

1. The CSR is responsible for helping in the preparation of accurate reports of progress, as well as, seeking new and innovative strategies for improving sales. This position requires strong services skills.
2. The CSR has phone duties, greeting visitors, scheduling, and other clerical duties as directed by his/her supervisor.
3. The individual must have technical knowledge of CTP products, in the following areas:
4. Product performance and specifications
5. Product Application
6. Must have the ability to grow; continually learning about new products, services and methods of presentation for CTP products.
7. Must be able to react to changes productively and handle miscellaneous tasks as assigned.
8. Host visiting customers at the office/ warehouse. Interact with other departments to ensure the proper handling of customer requirements.
9. Resolve problems and complaints through proper internal channels in a professional manner.
10. Maintain sufficient supplies of marketing material, such as, literature and/ or brochures.
11. Quoting (e – mail, phone, or fax) – timely preparation and submittal of quotations to Sales Reps and customers.
12. Order placing – ensuring product availability.
13. Follow – up on orders to ensure items are ready to ship.
14. May need to assist the Accounts Receivable department in matters of collection.
15. Open new accounts as necessary.
16. Educate existing and potential customers on the use of CTP online.
17. Handle special request (Loc 2 Orders).
18. Work with the Shipping department in preparing freight quotes as requested by customers.
19. Update back-order status on a bi – weekly basis and provide clients with this information.
20. Handle container preparation with support of the Territory Manager.
21. Miscellaneous work such as follow ups with billing & invoicing.
22. Attend Sales department meetings, as required.
23. Staying in contact with clients about their accounts, such as current balance, current orders, delays, numbers of parts in B/O, etc.

           Qualifications

 Education (Preferred Level).

Bachelor’s Degree Preferred

Experience (the minimum level of direct experience in similar a position)

1-3 years of experience

Knowledge/ Experience/ Skills

The Customer Service Representative requires excellent leadership, organization, communication, and interpersonal skills; maintain a good working relationship with customers by responding to all inquiries and complaints, excellent verbal and written in English and Spanish; excellent negotiation skills; proficient in Word, Excel, and Outlook

Part-time Customer Service

Job Summary

The Customer Service Representative (CSR) carries out all customer service activities such as responding to inquiries, processing orders, handling complaints, in a prompt, courteous and effective manner.

Responsibilities

1. The CSR is responsible for helping in the preparation of accurate reports of progress, as well as, seeking new and innovative strategies for improving sales. This position requires strong services skills.

2. The CSR has phone duties, greeting visitors, scheduling, and other clerical duties as directed by his/her supervisor.

3. The individual must have technical knowledge of CTP products, in the following areas:

4. Product performance and specifications

5. Product Application

6. Must have the ability to grow; continually learning about new products, services and methods of presentation for CTP products.

7. Must be able to react to changes productively and handle miscellaneous tasks as assigned.

8. Host visiting customers at the office/ warehouse. Interact with other departments to ensure the proper handling of customer requirements.

9. Resolve problems and complaints through proper internal channels in a professional manner.

10. Maintain sufficient supplies of marketing material, such as, literature and/ or brochures.

11. Quoting (e – mail, phone, or fax) – timely preparation and submittal of quotations to Sales Reps and customers.

12. Order placing – ensuring product availability.

13. Follow – up on orders to ensure items are ready to ship.

14. May need to assist the Accounts Receivable department in matters of collection.

15. Open new accounts as necessary.

16. Educate existing and potential customers on the use of CTP online.

17. Handle special request (Loc 2 Orders).

18. Work with the Shipping department in preparing freight quotes as requested by customers.

19. Update back-order status on a bi – weekly basis and provide clients with this information.

20. Handle container preparation with support of the Territory Manager.

21. Miscellaneous work such as follow ups with billing & invoicing.

22. Attend Sales department meetings, as required.

23. Staying in contact with clients about their accounts, such as current balance, current orders, delays, numbers of parts in B/O, etc.

Qualifications

Education (Preferred Level).

Bachelor’s Degree Preferred

Experience (the minimum level of direct experience in similar a position)

1-3 years of experience

Knowledge/ Experience/ Skills

The Customer Service Representative requires excellent leadership, organization, communication, and interpersonal skills; maintain a good working relationship with customers by responding to all inquiries and complaints, excellent verbal and written in English and Spanish; excellent negotiation skills; proficient in Word, Excel, and Outlook.

Physical Requirements & Work Conditions

This position requires, sitting (75%), walking (25%), talking, and using his/her hands, eyes, and/or ears. The individual must be able to travel by car, plane, or train.

Inside Sales – Miami

Job Summary

The Sales Representative is responsible for providing timely and accurate reports of progress, as well as, seeking new and innovative strategies for improving sales. The amount of customers this position has is less than the Territory Sales Representative.

This position requires strong negotiating skills.

The willingness to travel on some occasions.

The individual must have technical knowledge of our products, in the following areas:

• Product performance and specifications
• Product Application
• Product Troubleshooting

Ability to grow; continually learning about new products, services and methods of presentation for CTP products.

Performing other clerical duties as required, including, but not limited to, filing, data processing, typing, etc…

As part of the job, the position also requires that you have the ability to react productively to changes and handle other tasks as assigned.

Responsibilities

Sales

Meet or exceed established sale goals with the support and supervision of the Territory Manager.

Handle daily sales activities for appointed customers such as:

• Quoting (e–mail, phone, or fax) – timely preparation and submittal of quotations to Sales Reps and customers.
• Order placing – ensuring product availability
• Follow – up on orders to ensure items are ready to ship
• Creating shipping instructions – as per customer request
• Credit handling – Ensure that orders received have the correct financial documentation and back – up, so that payment is assured.
• May need to assist the Accounts Receivable department in matters of collection.

Follow – up on quotes and orders not finalized in order to complete the sale.

Look over all CTP parts categories demonstrating professional sales ability, knowledge and skills across all product lines.

Continually learn about new products, services, and methods of presentation for these products.

Understand and have complete knowledge of the system codes and software available, to operate efficiently.

Prepare frequent call reports that indicate the status of each customer.

Open new accounts as necessary.

Educate existing and potential customers on the use of CTP online.

Handle special request (Loc 2 Orders)

Work with the Shipping department in preparing freight quotes as requested by customers.

Assist customers to research parts.

Update back order status on a bi – weekly basis and provide clients with this information.

Handle container preparation with support of the Territory Manager.

Miscellaneous work such as follow ups with billing & invoicing.

Customer Service

Host visiting customers at the office or warehouse.

Interact with other departments to ensure the proper handling of customer requirements.

Resolve problems and complaints through proper internal channels in a professional manner.

Respond to all incoming emails within 24 hours.

Respond to all voicemails within 24 hours.

Maintain sufficient supplies of marketing material, such as, literature and/ or brochures.